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ATM/Debit and Credit Card Contact Numbers

Customer Service

During Bank Hours: 800.453.8700

Debit/ATM Cards:

During Non-Bank Hours: 844.646.5468

Credit Cards:

During Non-Bank Hours: 866.839.3409

Use the information on the tabs below to notify us of lost or stolen cards, transaction verifications, travel notifications and to locate convenient ATMs.

To Report Lost or Stolen Cards

Debit/ATM Cards:

During Bank Hours: 616.406.3870
During Non-Bank Hours: 844.646.5468

Credit Cards:

During Bank Hours: 616.406.3870
During Non-Bank Hours: 866.839.3485

Change or Reset Your PIN

Call 1.800.992.3808 or visit any Mercantile Bank ATM.

Transaction Verification

Credit Cards: 866.839.3409
Debit/ATM Cards: 877.253.8807

Travel Notification

By informing us of your travel and/or purchase plans, we can work to ensure that you are able to use your debit card without the fear of having your transactions declined.

  • Call us during normal business hours at the phone numbers listed to the left.
  • Send us a secure message with your account and travel details.
  • Stop into any branch location during normal business hours.
  • Send us a secure message when logged into Internet Banking.

ATM Locator

Visa® ATM Locator